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explains how to keep players' data safe and secure. This resource explains the ways and promises that will affect how you manage your data at Leovegas. We keep all client records safe by encrypting them, as required by both the GDPR and the national gambling authority. Before submitting any personal information, the steps for getting user consent are clearly shown. An itemised list of how information is collected, processed, and stored is provided to ensure full transparency. This list includes IP addresses, device identifiers, and session logs. Users get clear information about how long their data will be kept, and they can always fix or delete it through the account dashboard or support channels. Financial transaction details are never shared with third parties outside legal obligations, and each withdrawal utilizes banking-grade encryption. Data integrity audits occur quarterly, overseen by independent cybersecurity experts certified under ISO/IEC 27001 standards. All site communications leverage TLS 1.3, thwarting interception attempts. Account access history is available upon request, and any changes to data protocols trigger immediate user notifications. For questions or to exercise data rights, contact details for the compliance officer are included in every account profile.
The platform obtains user details through several distinct processes, each tailored to operational needs and regulatory compliance. When people sign up for an account, they have to give their full name, address, date of birth, and email address. When you make a transaction, you may be asked for more information about your payment method, such as your card number or e-wallet ID. This makes it easier to make deposits and withdrawals. We use encrypted channels to process these fields so that no one can see them. Cookies and other similar technologies are also used to track behaviour. These tools keep track of how people move around the site, what games they like to play, and how engaged they are. The data that has been collected helps improve personal recommendations, follow responsible gaming standards, and improve the overall quality of service. Authentication checks may involve validating uploaded documents, including government-issued IDs or utility bills. For payment security, the platform occasionally performs real-time verification of bank details or requests proof of ownership documentation. Biometric verification, such as facial recognition, may also be adopted during identity confirmation procedures, ensuring adherence to stringent industry standards. All personal information transmitted through the portal is managed under strict data management protocols. Users are encouraged to provide accurate data and regularly update their profiles to maintain account security and comply with applicable jurisdictional requirements. Withdrawal procedures and high-value transactions might trigger additional verification stages, with clear communication provided through established support channels. Overall, the adoption of multi-layered collection strategies reflects a commitment to user protection, regulatory observance, and service enhancement.
All customer information is kept on encrypted servers in data centres that meet ISO/IEC 27001 standards. Identification documents, transaction history, and account credentials are just a few of the sensitive pieces of information that are kept behind a multi-layered firewall. These servers are in places where strong data protection laws are in place, which lowers the risk of unauthorised access.
AES-256 encryption protects user credentials and personal information. Connections between browsers and the server utilize TLS 1.2 or higher to safeguard data during transmission.
Only employees with specific authorization can access restricted user data. Multi-factor authentication and role-based restrictions reduce internal exposure.
Automated intrusion detection systems keep an eye on all data movements around the clock and flag any suspicious activity for further investigation.
Records are kept only as long as they are required by the law. We use certified erasure methods to systematically anonymise or securely delete files that are no longer needed or are no longer useful.
Every year, outside cybersecurity experts do penetration testing and vulnerability assessments. The results are used to update the company's internal protocols.
Always use strong, unique passwords and turn on any two-step verification options that are available to protect your account even more. Check your account activity often and let support staff know about any problems through official channels.
Working with outside partners helps the platform improve the user experience while still meeting legal and operational needs. Email addresses, device details, and transaction records are examples of identifiers that may be shared. Payment processors, marketing agencies, analytics providers, and regulatory bodies are some of the outside services that are usually involved. Transactional data is sent to financial service providers so that they can quickly handle deposits and withdrawals. These kinds of organisations follow strict rules, like PCI DSS, which helps keep your private information safe when it's being sent and stored outside of the main platform. Analytics partners get information that has been anonymised or combined so they can make services better and respond faster, without giving away information that could directly identify a user. Advertising networks may use cookies and tracking pixels to deliver relevant campaigns, but these are restricted by user consent and can be managed or declined via account settings. Authorities may request access to certain records to comply with licensing requirements or criminal investigations. Only the minimum data necessary is shared, with strict oversight and documentation of all such interactions.
Use your secure login information to get to the management panel. Always log out completely after making changes, especially on devices that other people use. If you need help, use the verified help resources in your account dashboard to get in touch with someone who can help you.
If you notice strange activity on your account, transactions you don't recognise, or changes to your personal information without your permission, your information may be at risk. Keep an eye on your notifications and the logs of who has accessed your account in your profile dashboard.
Use the safe communication channels on the website to get in touch with the official support team. Give a full account of what you saw, including timestamps, device types, or specific transactions. Don't send sensitive information over email or third-party messaging apps that aren't secure.
Use a strong, unique mix of letters, numbers, and symbols to change your account password right away. Turn on multi-factor authentication if it is an option. Scan all the devices you've used to log into your account for malware to make sure there are no keyloggers or spyware on them.
You have the right to ask for a record of all the information that is stored about you and a log of when that information was accessed. Submit a request via the personal information center within your profile or contact the Data Protection Officer using the official form provided on the site.
If your financial or personal data has been compromised, file a report with your regional data protection authority. Give them proof of the event and any conversations you had with customer service. This step may be necessary to stop more exposure and help with an official investigation.
Check your account details often. Check your account status, contact information, and linked payment methods on a regular basis. Delete any devices or sessions that you don't recognise, and take away permissions from third-party apps that you don't use often.
Dedicated support agents are ready to help if you have questions about how your information is handled or are worried about the privacy of your data. Direct assistance is accessible around the clock through several methods to ensure prompt resolution. You can send an email to [email protected]. When you send a question, be sure to include your account information and clearly explain what you need help with. If you want help right away, log in and click the help icon to use the live chat feature. This will connect you right away with a team member who is trained in information security issues. The account dashboard also has a secure contact form. Use this option to make requests about your records, such as getting access to them, fixing them, or deleting them, as allowed by the rules for protecting personal data. We keep track of each submission to make sure it meets the legal response timeframes, which are usually within 30 days, depending on how complicated the request is. All messages are encrypted, so the information shared stays private. If your question is very private, you can ask to have it sent to a privacy expert for more advanced handling. We keep records of all interactions so that there is a clear record of how issues were resolved in accordance with the European General Data Protection Regulation (GDPR) and other relevant standards. If you'd like, you can find the postal address for formal letters at the bottom of the website. Written questions are handled with the same care and sent to the right department for action.
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